The Importance Of Improving Communication Skills In The Business World

1022 words - 4 pages

My biggest challenge while trying to move up the corporate ladder is interpersonal communication with co-workers and presentation speeches in front of the owners and financial managers. During my childhood, I did not have the opportunity to communicate with my parents or examples of loud arguments and negative personal attacks. Humans develop language and social skills from its surroundings so I guess I can blame mine on my dysfunctional family. At least I did almost five years ago. When the Director of Finance promoted me to senior accountant, his only constructive criticism was to attend different communication courses to groom me for the Assistant Director of Finance position.
The frustration of feeling misunderstood and being unable to make ourselves understood by another person is my a constant hurdle for me and considered a barrier of communication (anything that blocks the meaning of what is being said) that many humans experience. Great communication can be compared to the way we build our buildings, one brick at a time. The foundation of the house is trust and we develop trust with personal interaction not as a group. It is said that to speak effectively, a person should be open, direct and bold; however, that is what got me into these classes in the first place. The classes teach how to balance finesse and respect with boldness and direct communication. As mentioned earlier, constantly conquering and rising above the barrier of communication. To name some of the barriers that arise daily are stereotyping, language, showing approval or disapproval, and becoming defensive. In my opinion, stereotyping is the biggest obstacle amongst people. Stereotype is a label or typecast of another person based on an oversimplified standard idea. Stereotype

makes it hard to be objective and not prejudicial. Common stereotype issues are based on race, religion and gender. Even in the present day, people are judged by the color of their skin and in the corporate world by gender. I don’t have to go far for a great example. In my corporate world, being a Caucasian woman is like fighting an uphill battle. No matter how many classes I complete, it does not stop others from asking and responding defensively or seeing me as a threat.
Now, I find myself in a conflict with some of the male directors, which affects my emotions, mental state, and personal beliefs. It may be a result of an individual's perceptual and personal discomfort. “Style, selective perception, halo effect, poor attention and retention, defensiveness, close mindedness, insufficient filtration are the Individual or Psychological barrier”. (Jain, 2009)
A list of the do’s for breaking the barrier:
• Allow employees access to resources, self expression and idea generation.
• Express your expectations to others.
• Use less of absolute words such as "never", "always", "forever", etc.
• Be a good, attentive and active listener.
• Filter the information correctly before passing...

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